Exchanges & Returns
Exchanges & Returns
Would you like to exchange or return a product? At Gratiao, you can do this quickly and easily in three steps.
You have up to 30 days after payment to return your order. Once we receive your return shipment, we will refund the purchase amount to your account within five business days.
Easy returns in three steps
Step 1: Fill out the return form
👉 Download the return form here and fill it out completely.
Step 2: Send your order back
Pack the items together with the completed return form and send them to the address stated on the form.Don't forget to provide your package with a Track & Trace code. As the sender, you are responsible for the return shipment, which helps us avoid misunderstandings.
Step 3: Receive your refund
Once we have received your return package, we will ensure that the purchase amount is credited to your bank account within five business days.
ℹ️ For more information or questions, please feel free to contact our team.