Ordering & Delivery
Ordering & Delivery
On this page, you will find all the information you need about ordering and receiving your products from Gratiao.
π± Sustainable shipping & delivery times
At Gratiao, we strive for the perfect balance between quality, price, and sustainability. That's why we ship our products directly from the supplier. This allows us to avoid unnecessary intermediate steps, save on transport and packaging, and do our part for a better environment.
Every order is processed within 24 hours. The average delivery time is 6β12 business days.
π Always free shipping β no hidden costs
With us, you never pay shipping costs. Every order is delivered to your home free of charge, with no minimum order value. Have you ever received an email asking for additional shipping costs? Rest assured: it did not come from us. At Gratiao, shipping is always completely free.
π Track your order
Curious about where your package is? You can easily track the status of your order via our Track & Trace page. Tracking information is usually available 2β3 days after placing your order. That way, you know exactly when your products are on their way.
π Click here to track your order
π¬ Questions about your order?
Do you have a question? First, check out our frequently asked questions. Can't find your answer there? Then you can always contact our team. We are ready to help you and will respond within 24 hours.
π Click here to contact us